Our promise to customers
We know that natural gas is a fuel of choice, and relies on customer satisfaction. So, in January 2019, AGIG proudly became a founding member of The Energy Charter. It’s our promise that customers are at the heart of what we do.
The Energy Charter is a national CEO-led collaboration across the whole energy supply chain to achieve an industry vision of ‘Together, deliver energy for a better Australia’.
This world-first, full-sector initiative seeks to create a customer-centric future by Energy Charter signatories adopting five principles:
- We will put customers at the centre of our business and the energy system
- We will improve energy affordability for customers
- We will provide energy safely, sustainably and reliably
- We will improve the customer experience
- We will support customers facing vulnerable circumstances