The Energy Charter

Our promise to customers

We know that natural gas is a fuel of choice, and relies on customer satisfaction. So, in January 2019, AGIG proudly became a founding member of The Energy Charter. It’s our promise that customers are at the heart of what we do.

The Energy Charter is a national CEO-led collaboration across the whole energy supply chain to achieve an industry vision of ‘Together, deliver energy for a better Australia’. 


This world-first, full-sector initiative seeks to create a customer-centric future by Energy Charter signatories adopting five principles: 
  • We will put customers at the centre of our business and the energy system
  • We will improve energy affordability for customers
  • We will provide energy safely, sustainably and reliably
  • We will improve the customer experience
  • We will support customers facing vulnerable circumstances
We’ll report how AGIG is delivering against these principles online in early October each year.

 Cooking Display Image Energy Charter 

(08) 8227 1500
Mon-Fri, 9am-5pm (ACST)
(08) 9223 4300
Mon-Fri, 9am-5pm (AWST)
(03) 8846 9900
Mon-Fri, 9am-5pm (AEST)
(08) 8227 1500
Mon-Fri, 9am-5pm (ACST)