Stakeholder Engagement

Customers are at the centre of our business. We develop plans and improve our services every day by listening, understanding and responding to customer needs and expectations.

We do this with a clear focus on delivering in the long term interests of our customers and believe stakeholder engagement is important for us to run a successful business. So we want to make sure that we conduct ourselves in a manner that is consistent with your long-term interests. We run customer and stakeholder engagement activities to develop our future plans, and to improve services on a daily basis.

Gas Matters - Our Online Engagement Platform

We run a range of customer and stakeholder engagement activities to inform and shape the future of our business.

Visit Gas Matters our online forum to keep up to date on our current projects. You can participate in the conversation and help shape our future plans and services.


Victoria, Engaging Victorians on the Future of our Networks for July 2023 to June 2028

We are pleased to announce the submission of our business plans for Australian Gas Networks and Multinet Gas Networks to the Australian Energy Regulator (AER) for the next five-year period commencing 1 July 2023. 

Following a joint customer and stakeholder engagement approach together with AusNet, Australian Gas Networks and Multinet Gas Networks’ Final Plans are underpinned by a rigorous customer and stakeholder engagement process, putting customers at the centre of its planning. 

You can view the Final Plans for Australian Gas Networks and Multinet Gas Networks here.

We expect the AER to release their draft decision on our Final Plans later this year.


AGN Final Plan for VIC (2023 – 2028)


MGN Final Plan for VIC (2023 – 2028)


Recent Major Engagement Programs:


South Australia, Developing Our Future Plans for July 2021 to June 2025

More than 450,000 South Australian homes and businesses rely on us to deliver gas safely and reliably every day. In South Australia, we own, operate and maintain the gas distribution network.

Every five years, we submit a plan to our economic regulator, the Australian Energy Regulator.  Through an extensive engagement program with our South Australian stakeholders, plans and expenditure proposal were developed for the South Australian gas distribution network for the current period 2021 to 2026.

This engagement program was successful in winning the national industry award for engagement.


AGN Five Year Plan for SA (2021 – 2026)


Western Australia, Five Year Plan for the Dampier to Bunbury Natural Gas Pipeline (2021- 2025)

We engaged extensively with our customers and stakeholders to develop a plan that will deliver value for Western Australia customers in 2021 – 2025 and beyond. Over 18 months, commencing in June 2018, we engaged extensively with customers and other stakeholders to help shape and inform our plans.

We lodged our Final Plan with the Economic Regulation Authority on 2 January 2020.



Five Year Plan for the DBNGP (2021 – 2025) in full


Five Year Plan for the DBNGP (2021 – 2025) – Fact Sheet

Gas Matters - Our Online Engagement Platform

Further information about our Customer and Stakeholder Engagement Program can be found at our online engagement platform Gas Matters. Or send us an email to

(08) 8227 1500
Mon-Fri, 9am-5pm (ACST)
(08) 9223 4300
Mon-Fri, 9am-5pm (AWST)
(03) 8846 9900
Mon-Fri, 9am-5pm (AEST)
(08) 8227 1500
Mon-Fri, 9am-5pm (ACST)