Stakeholder Engagement

Customers are at the centre of our business. We develop plans and improve our services every day by listening, understanding and responding to customer needs and expectations. 

Stakeholder Management

We do this with a clear focus on delivering in the long term interests of our customers. believe stakeholder engagement is important for us to run a successful business. So we want to make sure that we conduct ourselves in a manner that is consistent with your long-term interests. We run customer and stakeholder engagement activities to develop our future plans, and to improve services on a daily basis.


Gas Matters - Our Online Engagement Platform

We run a range customer and stakeholder engagement activities to inform and shape the future of our business. 
Gas Matters Stakeholder
Visit Gas Matters our online forum to keep up to date on our current projects. You can participate in the conversation and help shape our future plans and services.

Major Engagement Programs currently active:- 

South Australia, Developing Our Future Plans for July 2021 to June 2025

More than 450,000 South Australian homes and businesses rely on us to deliver gas safely and reliably every day. In South Australia, we own, operate and maintain the gas distribution network.

Every five years, we submit a plan to our economic regulator, the Australian Energy Regulator(External link) (AER). We are currently planning our future investment priorities for the South Australian gas distribution network to 2026.

Western Australia, Five Year Plan for the Dampier to Bunbury Natural Gas Pipeline (2021- 2025)

We engaged extensively with our customers and stakeholders to develop a plan that will deliver value for Western Australia customers in 2021 – 2025 and beyond. Over 18 months, commencing in June 2018, we engaged extensively with customers and other stakeholders to help shape and inform our plans.

More information about our Customer and Stakeholder Engagement Program can be found at our online engagement platform Gas Matters.
The ERA will undertake a consultation process before making its expected Draft and Final decisions later in 2020. More information is available at


Five Year Plan for the DBNGP (2021 – 2025) in full

Five Year Plan for the DBNGP (2021 – 2025) – Fact Sheet


Gas Matters - Our Online Engagement Platform

Visit Gas Matters for the latest engagement activities across or send us an email to for more information. 


(08) 8227 1500
Mon-Fri, 9am-5pm (ACST)
(08) 9223 4300
Mon-Fri, 9am-5pm (AWST)
(03) 8846 9900
Mon-Fri, 9am-5pm (AEST)
(08) 8227 1500
Mon-Fri, 9am-5pm (ACST)