Australian Gas Infrastructure Group – Response to COVID-19

The COVID-19 pandemic has challenged the entire Australian community, forcing us to change the way we work and interact with each other. Australian Gas Infrastructure Group (AGIG) on behalf of its operating entities, Australian Gas Networks (AGN), Multinet Gas Networks (MGN), the Dampier to Bunbury Natural Gas Pipeline (DBP) has developed a COVID-19 response plan to address these challenges.

Our plan recognises that the supply of natural gas is an essential service. AGIG is committed to delivering safe and reliable gas services to more than 2 million customers across Australia.


Customer Initiatives


Our plan focuses on assisting our customers and local communities.  

For the AGN and MGN networks in South Australia, Victoria and New South Wales:  


Our Work Environment

We have enacted a series of measures as part of our response plan across the Group to maintain a healthy and safe work environment. These include:


Operations (AGN & MGN)

Our operational focus is to safely maintain the reliability of gas supply for our customers and the broader community. This service has not been impacted by COVID-19.


Faults and Emergencies (AGN and MGN)


Our faults or emergency service has not been impacted by COVID-19. If customers experience any gas faults or emergencies, please call on:


AGIG acknowledges that the COVID-19 situation will remain highly fluid for some time yet.  We will continually update this information on our website as circumstances change.



(08) 8227 1500
Mon-Fri, 9am-5pm (ACST)
(08) 9223 4300
Mon-Fri, 9am-5pm (AWST)
(03) 8846 9900
Mon-Fri, 9am-5pm (AEST)
(08) 8227 1500
Mon-Fri, 9am-5pm (ACST)